Help and questions
Buying, downloads and refunds. Cannot find your answer? Write to us.
Buying
Do I need to create an account?
No. You only enter your name, email address and mobile number at checkout. Your order page and email link are how you get back to your files.
Which payment methods can I use?
Any UPI app, debit and credit cards (Visa, Mastercard, RuPay), net banking from major Indian banks, and supported wallets. Payments are processed by Razorpay.
Is GST charged?
No. Qalam Educative is not registered under GST, so the price you see is the total you pay. You receive a payment receipt by email.
Can I buy from outside India?
Checkout is set up for Indian payment methods and prices in rupees. International cards may work depending on your bank. If yours does not, write to us.
Can I buy a title as a gift?
Yes. Enter the recipient's email address at checkout, or buy with your own and forward them the download email.
Downloads
When do I get the files?
Immediately. After payment you are taken to your order page with a download button for each file, and the same link is emailed to you within a few minutes.
I paid but the page did not load. What now?
Your payment is still recorded. Check your email for the download link, or open My downloads with your email and order number. If money left your account but you have no email after 30 minutes, write to us with the payment reference from your bank or UPI app.
How many times can I download?
Each file can be downloaded 10 times from your order page. Save the files somewhere safe; if you need more downloads, write to us and we will reset the count.
What do I need to open the files?
PDFs open on any phone or computer. Excel files need Excel or Google Sheets. Course videos are MP4 files that play on any device. Canva templates open in a free Canva account. Each product page lists exactly what you need.
Do the files expire?
No. Once downloaded, the files are yours to keep on your own devices.
Refunds and problems
Can I get a refund?
If you have not downloaded any file from your order, you can request a full refund within 7 days of purchase. After a download, refunds are given for duplicate payments, for files we cannot fix, or if you were charged but received nothing. See the refund policy for details.
A file will not open. What should I do?
Try downloading it again on a computer with a stable connection. If it still fails, write to us with your order number and the name of the file, and we will send a working copy.
I was charged twice.
Write to us with both payment references. The duplicate payment is refunded in full to the original payment method.